The student/guardian is required to enter correct and complete information upon registration.

1. Full Name : As it appears in official documents.
   • Acceptable : Mohamed Ahmed Abdullah.
   • Unacceptable : Abu Youssef / Mohamed only.
2. Date of Birth : To determine the age group.
   • Example: Mohamed Ahmed Abdullah 10/05/2012 (child → directed to children's teachers).
3. Active Email : The primary means for sending invoices and alerts.
   • Inactive email = no invoices received.
4. Correct Phone Number : For support and emergency communication.
5. Country/City : To calculate time differences and organize the schedule.
6. Preferred Language of Communication : Arabic/English.
7. Student's Level : Beginner - Intermediate - Advanced, to design a suitable plan.

• If the data is incomplete → the account will not be created.
• If it is intentionally misleading → the company has the right to suspend the account without compensation.

Organizing appointments and sessions is the basis for the success of the educational process. Any disruption harms both the student and the teacher, which is why these rules have been clearly set.

All appointments are set in advance through the official control panel or through technical support. Direct agreement between the student and teacher outside the platform is not allowed (to preserve the rights of both parties).

The purpose of standardizing the booking mechanism is to:

• Ensure the session is registered in the system.
• Preserve rights in case of a problem or dispute
• Enable the administration to monitor the schedule and service quality.

• Correct example : A guardian sets a schedule of 3 sessions per week through the control panel.
• Incorrect example : A guardian agrees with the teacher during the lesson → these sessions will not be calculated, not recorded, and not compensated if canceled.

The student must notify the administration or technical support at least 12 hours in advance to cancel or postpone a session.

• Notification before 12 hours: The session is rescheduled within the same month.
• Health emergency: With guardian's notification or a medical report.
• Platform malfunction on the company's side: The student is granted a compensatory session.

• Late notification (less than 12 hours in advance).
• Absence without any notification.

Case	Student's Notification	Result	Student's Right
Cancellation before 12 hours	✔	Rescheduling	✔ Without loss
Cancellation after 12 hours	✘	Session counted	✘
Absence without notification	✘	Session counted	✘
Delay less than 15 minutes	✘	Complete remaining time	✘
Delay more than 25 minutes	✘	Session void	✘

• Force majeure (emergency illness - death of a relative - general power outage)
• Children (the administration may grant additional flexibility with strong justifications from the guardian).

The teacher is committed to being present at the scheduled time, and any delay or absence is dealt with seriously.

• Delay of one minute or more: The student must notify support immediately to ensure the incident is recorded.
• Complete teacher absence: The student must be compensated (rescheduling or an alternative teacher).
• Teacher cancellation before the appointment: The student is contacted to choose an alternative time.

Case	Student's Action	Administration's Decision	Student's Right
Teacher delayed 5 minutes	Notify support	Follow-up and accountability	Time is compensated
Teacher completely absent	Notify support	Provide an alternative/reschedule	✔ Full compensation
Teacher canceled before the appointment	Prior notification	Set a new appointment	✔ Flexibility

If the reason for the absence is a force majeure excuse (power outage/teacher's health emergency), the situation is handled flexibly while ensuring the student's right.

The student must use a suitable device (computer or tablet) and a strong, stable internet connection to ensure an effective educational experience.

Weak devices or internet affect the student's interaction and understanding. Adherence to this policy saves the student's and teacher's time and prevents the session from being wasted.

Basic Technical Requirements:

• ✔ Student entered from a modern laptop + 10 Mbps internet → excellent experience.
• ✘ Student entered from a weak phone + 1 Mbps internet → choppy sound, no compensation.

In the event of a general power or internet outage in the country → it is handled as a force majeure circumstance.

To ensure educational quality, the quality team has the right to enter or monitor sessions without prior notice.

The goal is to monitor academic performance and teachers, and to protect the student. The team may participate silently or record notes.

• Recording or filming the session by the student or guardian is prohibited without written consent from the administration.
• Recordings made (by the platform) are used exclusively for :
  • Quality follow-up.
  • Teacher training.
  • Dispute resolution.

• ✔ A supervisor attending the session without intervention → a normal procedure.
• ✘ A guardian recording the screen and sending it on Facebook → a violation that warrants a warning or account cancellation.

All tuition fees must be paid in advance using the company's approved payment methods.

Advance payment ensures

• Formal booking of the teacher's time.
• Stability of the study schedule.
• Regular payment of teachers' salaries.
• The company does not approve any undocumented transfers or cash payments.

Accepted Payment Methods:

• ✔ A student paid by card and received a PDF invoice → correct.
• ✘A student sent the amount via Western Union without permission → rejected and the booking is not confirmed.

Fees must be paid in full before the first session begins. The invoice is issued automatically after payment. Lessons do not start until financial confirmation from the system is received. Communication with the teacher regarding financial details is strictly prohibited, and any violation exposes the student to suspension of their lessons.

• First notification 3 days before the due date.
• Second notification one day before.
• Third notification on the due date with an automatic debit attempt (if automatic payment is activated).
• Fourth notification one day after the delay.

Advance payment ensures the teacher's commitment to the study schedule and does not disrupt other students. Electronic invoices document the financial rights of both the student and the teacher. Multiple payment notifications prevent forgetting or a sudden interruption.

A student who is late in payment:

• Gets a grace period of only two days during which they can attend their lessons.
• After two days of delay → the schedule automatically stops until payment is made.

• ✔ Student paid 3 days before the cycle begins → the schedule starts regularly.
• ✘ Student did not pay despite receiving 4 notifications → the schedule is suspended until payment is made.
• ✘ A guardian contacted the teacher directly about payment → temporary suspension of lessons and an official warning.

A cash refund is only permitted if requested before the start of the new session month. After the first session of the month begins → there is no cash refund.

The reason is that the teacher is allocated a specific time, and it cannot be compensated if the student withdraws suddenly.

• Be granted academic credit for later use.
• Have the subscription transferred to a family member.

• ✔ A student paid on August 25, requested cancellation on August 30 before the start of September → a partial refund (transfer fees are deducted).
• ✘ A student attended two sessions and then requested a refund → unacceptable.

The company offers family discounts and coupons only according to announced policies.

• Family discount: Applied automatically to linked accounts after the primary account subscribes.
• Coupons: Sometimes granted for occasions (Ramadan - competitions - partnerships).

The administration must be notified or the appointment must be modified in the system 12 hours before the session. Sessions canceled without notification → are counted as if they took place.

• ✔ A female student sent a cancellation notification 15 hours before the session → it can be rescheduled within the same month.
• ✘ A student did not attend and did not notify → the session is counted and not compensated.

In the event of force majeure circumstances (death - severe illness - natural disaster) → the request for an exception will be considered by the administration upon submission of proof. Free compensatory sessions or a special discount may be granted according to the administration's decision.

The student must commit to entering the session at the scheduled time. Any delay by the student reduces the session time and is not compensated. If the student does not join within the first 25 minutes of the session → the session is considered void, and the teacher has the right to leave 5 minutes before the end. In case of absence, the student must notify the administration or technical support at least 12 hours in advance. Sessions for which no absence is notified are counted as complete and are not rescheduled. When the student's delay or absence is repeated, the administration is not responsible for their academic progress.

The teacher is committed to a fixed schedule with several students, and any delay from one student harms the schedule of the rest of the students. Adherence to appointments reflects the student's seriousness and respect for knowledge and the teacher. Repeated delay and absence are recorded in the student's file and affect their academic evaluation. Notifying of absence 12 hours in advance helps the administration utilize the teacher's time with other students or academic tasks.

• ✔ A student was 5 minutes late → they only complete the remaining session time.
• ✔ A female student notified the administration 14 hours before the appointment → she has the right to reschedule within the same month.
• ✘ A student was absent for 30 minutes of a 45-minute session → it is counted in full and not compensated.
• ✘ A student did not notify and was absent for the first 25 minutes → the session is void, and the teacher leaves 5 minutes before the end.
• ✘ A female student did not notify and was absent for the entire session → it is considered counted and not rescheduled.

• Gradual warnings
  • First delay or absence without notification: Official warning.
  • Repeated absence without notification: Session counted + written warning.
• Additional measures
  • Temporary suspension of the schedule for repeated absence.
  • If the problem persists → the administration has the right to terminate the student's subscription.

The student must commit to turning on the camera and microphone during the session, unless there is an acceptable excuse. The teacher is also obligated to keep their camera on throughout the session. The student must wear modest and appropriate clothing when the camera is on. If the teacher is a woman:

• She opens the camera for the educational session.
• It is prohibited for any man to pass or sit in front of the camera out of respect for her privacy.

Visual and auditory communication is an essential element in the success of distance education. Closing the camera weakens learning effectiveness and makes academic evaluation difficult. The session is a formal educational environment, not a personal one; therefore, adherence to appearance and manners reflects seriousness and respect.

• Temporary internet weakness
  • The teacher must be notified immediately.
  • The lost time is not compensated.
• Having a legitimate reason or an acceptable excuse
  • Must be discussed with the administration in advance to obtain approval.

• ✔ A female student opened the camera and mic, and appeared in modest clothing → the session was productive.
• ✔ A student's internet was disconnected for 5 minutes and they notified the teacher immediately → the session continues without compensation for the time.
• ✘ A female student attended in inappropriate clothing and refused to open the camera → the administration intervenes and issues a warning.
• ✘ A student kept the mic off the whole time without justification → weak interaction and a violation is recorded.

• First violation: Official warning.
• Repeated violation: Written warning and session suspension.
• Persistence in non-compliance: Temporary suspension or termination of subscription by administrative decision.

If the student is forced to leave the session temporarily (due to an emergency), the lost time is not compensated.

The teacher is committed to a consecutive schedule, so they cannot extend the time.

• ✔ A student left for 3 minutes to drink water → the session continues normally.
• ✘ A student was absent for half an hour out of 45 minutes → the session is considered complete and is not redone.

The administration has the right to have an academic supervisor join any session without prior notice to monitor quality.

goal : to ensure the teacher's adherence to teaching policy and to monitor the student's seriousness. This presence is not considered a violation of the student's privacy, but a procedure to ensure service improvement.

The student may be asked to participate in competitions, group reviews, or evaluations. Participation is not mandatory unless it is part of their educational plan.

Some packages (such as the intensive memorization track) require periodic tests. These tests are part of the student's academic performance evaluation. If a test requires a meeting, this time is counted from the student's regular lessons.

Topics and Behavior During the Session General Rule: It is strictly prohibited to:

• Bring up personal or non-academic topics.
• Interrupt the teacher inappropriately
• Make noises or sounds during the session.
• Use foul language or sarcastic comments.

goal: to respect the sanctity of the Holy Quran and Islamic sciences.

Adherence to appropriate behavior maintains the focus of both the student and the teacher.

Any repeated violation leads to: an official warning → account suspension → cancellation of the subscription in case of persistence.

• ✔ A female student participated regularly and in a calm voice.
• ✘ A student brings up personal topics and interrupts the teacher.

The student must choose a quiet place free of distractions during the session.

Distance learning is directly affected by the environment. Sitting in a crowded place or one with loud noises weakens the quality of education and affects the student themselves. The administration is not responsible for compensating for time lost due to the student's negligence in choosing a suitable environment.

• ✔ A female student attended in a private room → the session was productive.
• ✘ A student sat in a noisy cafe → the session was unproductive.

The student must show full respect for the Holy Quran during the session: in pronunciation, recitation, and handling the Mushaf.

The Quran is the book of Allah, it is not treated like any ordinary subject. It is recommended for the student to be in a state of purity during recitation. Exaggerated joking or dealing with the verses without reverence is prohibited.

• ✔ A student sat with dignity and maintained a quiet voice.
• ✘ A student recites verses mockingly or with a joke.

Adherence to the etiquette of listening and responding with the teacher.

It is not permissible to raise one's voice or interrupt the teacher without reason. Responses should be in appropriate phrases (such as: ' حاضر ' (present/understood) - ' جزاك الله خيرا' (May Allah reward you with good)) .

• ✔ A female student answered politely after the explanation was finished
• ✘ A student interrupted the teacher more than once in an impolite manner.

: It is strictly prohibited to:

• Use foul language.
• Engage in political or sectarian discussions.
• Spread ideas that contradict the creed of the people of the Sunnah and Jama'ah.

The platform is an Islamic educational environment, not a place for external debates or discussions.

• Official warning for the first violation.
• Written warning and temporary account suspension for a repeat offense.
• Permanent cancellation of the subscription in case of persistence

In the event of group activities or competitions, the student must respect their peers and avoid mocking them.

• ✔ A student encouraged their colleague despite their recitation mistake.
• ✘ A female student mocked her colleague during recitation.

If the student is a child, the guardian is responsible for preparing them before the session and monitoring them in a manner appropriate for their age.

It is encouraged for one of the parents to attend the first two sessions to monitor the approach. It is not preferred to leave a child unattended if they are under 7 years old.

The company reserves the right to take gradual measures against any student who does not adhere to proper manners:

• Verbal warning from the teacher.
• Written warning from the administration.
• Account suspension for a specific period.
• Permanent cancellation of the contract in case of repetition.

Payment is made only through the company's official platforms:

• Credit or debit card (Visa - MasterCard).
• The payment gateway on the control panel.
• Other options (PayPal - Apple Pay - Google Pay) when activated.

It is prohibited to transfer fees directly to the teacher's account or to a person outside the system. The company is not responsible for any payment outside the approved platforms.

An electronic invoice is issued for each payment. The system sends 4 notifications to remind of renewal:

• 3 days before the payment date.
• One day before.
• On the due date with an automatic payment attempt (if possible).
• One day after the delay.

The goal is to prevent a sudden interruption of sessions due to forgetting to pay.

In case of non-payment after the balance runs out:

• The student can temporarily continue for only two days.
• After that, the schedule stops until payment is made.

The administration has the right to cancel the schedule and delete the booking after a full week of delay.

The refund can be requested only before the start of the first session of the month. Transfer and banking transaction fees are deducted from the amount. After the sessions begin, the student does not have the right to request any refund.

• ✔ A student paid on January 1, requested cancellation on January 2 before starting → the amount is refunded minus the fees.
• ✘ A student attended one session and then requested cancellation → the amount is not refunded.

Canceled sessions can be rescheduled only if a notification was given 12 hours in advance. These sessions must be completed within the same month and are not carried over to the next month.

goal: to control teachers' commitments and prevent the accumulation of postponed sessions.

There are two types of discounts:

• discount: When more than one person from the same family subscribes, an automatic discount is added to the linked accounts.
• Coupon Codes: Granted by the administration in special cases (such as occasions or marketing campaigns).

More than one discount cannot be combined on the same invoice.

Failure to adhere to the payment policy may lead to:

• Account suspension.
• Cancellation of future sessions.
• Rejection of any refund or compensation request.

The student communicates with the support team only through the official channels:

• The control panel (Support section / Support tickets)
• The company's official WhatsApp number.
• The company's approved email address.

Any communication outside of these channels (such as personal numbers of teachers or their personal email) is not approved and the company is not responsible for it. Direct communication with the teacher or via their personal number is strictly prohibited unless there is an official written permission from the administration. The support team is responsible for solving technical problems or redirecting the student to the competent administration.

In case of an extreme emergency (e.g., the teacher did not attend the session) → urgent communication can be made with the supervisor present in the lesson, but the report must be officially recorded later through the approved channels.

The support team is available 24 hours a day.

The goal is to ensure a quick response to problems and not disrupt sessions.

Communication with the administration and technical support is exclusively through the official group designated for the student and their guardian. The presence of the student and guardian in this group allows for:

• A 24-hour technical support team to receive inquiries and respond immediately.
• Academic supervision to monitor the student's progress and ensure the quality of the educational process.
• Student guidance to provide advice and direction regarding the learning path.
• The financial team (accountant) to respond to any financial inquiries or invoices directly.
• Senior management to monitor the progress of the process and ensure the highest levels of quality.

The guardian is committed to using the group for all official correspondence, and direct private communication with any employee outside the group is considered unapproved and does not entail any obligation on the part of the administration.

All student data is kept strictly confidential and is not shared with any third party.

The data includes: Name - Age - Email - Phone number - Address - Payment information. No employee or teacher has the right to request additional data such as payment card numbers or passwords.

Student data is only allowed to be used for:

• Organizing sessions and schedules.
• Issuing invoices and payments.
• Sending academic notifications or internal educational offers.

The data will not be used for any external advertising purpose without written permission from the student.

The student is responsible for:

• Maintaining the confidentiality of their login information (username and password).
• Not sharing the account with anyone else.

Any activity performed through the account is considered the responsibility of its original owner.

The website and panel are equipped with security systems (SSL - encryption). The company is not responsible for the student's use of insecure devices or public networks that may expose their data to risk.

• ✔ Using a personal computer with a secure home network.
• ✘ Logging in from a public internet cafe with a weak password.

The supervision team has the right to enter some sessions randomly to monitor quality and performance.

The goal is to ensure teachers' compliance with standards. The presence of the quality team is not considered a violation of the student's privacy, but a procedure to ensure service improvement.

Complaints are submitted only through official channels:

• The complaints form on the control panel.
• The official email address.
• The support section via WhatsApp (in emergency cases).

Any complaint sent through unofficial means (such as messages directly to the teacher) is not considered approved.

goal: to organize and officially document complaints.

The complaint must contain:

• The student's name.
• The account number or registered email.
• A clear description of the problem or incident.
• Evidence if available (screenshot, conversation recording, session time).

General complaints such as: "The teacher is not good" without details do not help in finding a solution. The administration needs accurate data to verify and resolve the complaint.

The initial response to the complaint is made within 48 business hours. The maximum time to resolve the complaint or give a final decision is 7 business days.

goal: to reassure the student that their voice is heard and not leave them in limbo.

• Receip and Documentation : Recording the complaint in the system.
• Verification : Reviewing session logs, chats, and teacher reports.
• Communication : Requesting additional clarification from the student or teacher if necessary.
• Solution : Issuing a decision (compensation, rescheduling, teacher replacement, or rejection).
• Notification : Sending the final result to the student officially.

If the student is not satisfied with the decision:

• They can request a review of the complaint by senior management.
• If the dispute remains, the matter can be escalated to the board of directors as a final step.

Escalation is not permitted until the regular processing stages are completed. The goal: to resolve disputes gradually and with the least harm to both parties.

If the complaint concerns the teacher's behavior or performance:

• An investigation is conducted confidentially to protect the privacy of all parties.
• The teacher's salary is not deducted until negligence or error is proven.
• The student has the right to request a change of teacher if there are logical reasons.

Any dispute regarding payments or compensation is decided by the accounts department. If the dispute continues, senior management has the right to make a final decision on it.

This includes: discounts, refunds, payment delays, or refusal of compensation.

All complaints are handled with complete confidentiality . Complaint details are not shared with any unrelated party.

These policies are subject to the laws of the United States of America - Virginia State, where the company's legal headquarters is located.

• Since the activity is conducted entirely online, all contracts are considered electronic contracts binding on both parties.

This ensures the company's compliance with official laws in financial, electronic, and educational aspects. Legal authorities have the right to intervene in cases of major disputes.

The company reserves the right to amend these policies at any time to serve the interest of the educational process. Students are notified of amendments via email or the control panel. The student's continued attendance of sessions after being notified of the amendment is considered implied consent to the new terms.

Amendments may be the result of:

• Technical updates.
• Changes in payment methods.
• Development in educational services.

The company is responsible for:

• Providing a safe and organized educational environment.
• Selecting teachers who are qualified legally and academically.
• Protecting student data.
• Providing technical support.

The company is not responsible for:

• The student's weak internet connection.
• The student's use of unsuitable devices.
• The student's violation of the terms stated in these policies.

The student is responsible for:

• Providing correct and complete information upon registration (name, email, phone, age).
• Adhering to session times and the mentioned rules.
• Paying fees on time.
• Using the account personally only.

Any manipulation of data or account sharing leads to the suspension of service without compensation.

In the event of force majeure circumstances beyond control (natural disasters, wars, global technical crises):

• The company is exempt from responsibility for any temporary suspension of services.
• Students will be compensated later according to available capabilities.

The student has the right to stop their subscription according to the mentioned cancellation and refund policy. The company has the right to terminate the student's relationship with the service in case of:

• Repeated violation of policies.
• Abuse of teachers or staff.
• Continuous delay in payment.

These policies come into effect on the date of their publication on the company's official website. They remain valid until they are officially replaced or amended.

These policies were created to ensure an organized educational environment that preserves the rights of the student, teacher, and administration, and guarantees the continuation of providing a high-quality Quranic service with a spirit of respect and commitment.